解决方案

Unified Communications & Telephony

Scalable VoIP telephony, hybrid contact centers, and enterprise voice routing. We deliver IP-PBX systems, automated call distribution, and multi-site voice collaboration.

Efficient voice communication and telephony infrastructure form the core of seamless internal collaboration and customer service. SOT deploys scalable IP telephony and hybrid call center architectures connecting distributed branches, remote teams, and centralized support centers, ensuring clear voice quality, intelligent routing, and zero connectivity downtime.

核心交付内容

Hybrid Call Center & IP Telephony

Enterprise IP-PBX platforms managing multi-site call routing, interactive voice response (IVR), call recording, and remote agent extensions.

Enterprise Voice Trunking & Gateways

SIP trunking, analog/digital voice gateways, and multi-branch internal extension mapping.

Contact Center Analytics & Reporting

Automated call distribution (ACD), real-time queue management, and supervisor monitoring dashboards.